The Procedure for Handling Student Complaints & the Subsequent Enquiry Process at the University are as follows:
Procedure of Complaint
General Complaints:
Students experiencing academic, administrative, personal, or disciplinary issues may seek help by contacting any of the following:
Head of Department (HOD), Proctor, Dean, Centre Director/Secretary, Dean of Student Welfare (DSW), or Chief Proctor.
Complaints can be submitted via email, written application, or verbal communication.
Complaints related to Ragging:
The Discipline Committee, Anti-Ragging Squad, and Anti-Ragging Committee have been constituted to address issues related to ragging and to ensure the safety and well-being of all students within the University.
Freshers are encouraged to approach the concerned committee members to register any grievances or report any incidents of ragging.
Hostel and Mess-Related Complaints:
For students residing in hostels, any complaints related to hostel administration or mess facilities can be directed to the Warden, Chief Warden, DSW, Department HOD or Dean.
Complaints Related to Women’s Harassment:
Female students facing harassment or disciplinary concerns may approach the Coordinator of the Women’s Grievance Cell, DSW,
or Chief Proctor. All complaints regarding sexual harassment of women in the workplace are handled by the Women’s Grievance Cell in accordance with the Vishakha Guidelines.
The Monitoring Cell
In accordance with the University Grants Commission (UGC) Regulations on Curbing the Menace of Ragging, the University has constituted a high-level Monitoring Cell to prevent ragging and to ensure the safety and welfare of students.
The Cell shall be chaired by the Dean (Academics) and shall include, Dean of Students’ Welfare (DSW), Coordinator - IQAC, and Chief Proctor as members.
The Monitoring Cell shall oversee the effective implementation of anti-ragging measures, address complaints through the grievance redressal mechanism, and supervise all inquiry and disciplinary proceedings arising therefrom.
Monitoring Cell
Procedure of Enquiry
The Proctorial Board initiates an enquiry if the complaint is deemed valid, following these steps:
Complainant's Statement:
The complainant is called for a hearing, and their statement is recorded.
Accused's Statement:
The accused person(s) is called to provide their statement.
Witness Depositions:
Witnesses identified by both parties are listed and called to record their statements.
Additional Evidence:
The accused and the complainant undergo cross-examination.
Examination of Evidence:
: If any material evidence like audio/video recordings or documents is available, it is examined, and its authenticity is verified.
Preliminary Report and Suspension:
A comprehensive report is prepared, outlining the specific charges against the accused. A show-cause notice is issued, and the accused is suspended from classes until they submit their defense and a punishment is decided.
Defense Examination:
The accused's defense, submitted in response to the show-cause notice, is carefully reviewed and examined.
Recommendation for Action:
Based on the "Students' Discipline and Conduct Rules," a report is prepared, recommending appropriate disciplinary action.
Final Decision:
The final report and its recommendations shall be placed before the Proctorial Board for approval.
Communication of Punishment:
Any punishment awarded shall be communicated to the concerned students by the Chief Proctor or any other competent University authority.
Right to Appeal:
A student upon whom punishment has been imposed shall have the right to appeal against such punishment. The Vice-Chancellor shall be the competent authority to consider and decide such appeals.
This procedure ensures a structured, transparent, and fair mechanism for addressing complaints and conducting inquiries, while providing the accused student with an adequate opportunity to present a defense and to appeal against the decision.